3PL Account Associate – On Demand Service at Jumia Nigeria

Full Time
Posted 2 weeks ago

Jumia Nigeria has over 4000 employees and counting. it is noted to be the most shopping website in Nigeria.

JOB TITLE: 3PL Account Associate – On Demand



  • As 3PL Account Associate, you will manage overall logistics and riders of multiple cities across a cluster leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of daily rider’s roll call, face to face communication with riders. Monitoring, measuring, and improving compliance, and performance of riders/partners.

Key Responsibilities

  • Oversees all daily logistics-related operations issues on the ground.
  • Directing, optimizing, and coordinating the full order cycle.
  • Leads communications with vendor agents for processed orders
  • Request scheduling of riders after roll call.
  • Responsible for confirmation of riders availability
  • Supervise, coach multiple rider managers and rider trainers.
  • Oversees and ensures riders arrives at the restaurant for roll call
  • Monitor overall compliance of riders and partners as per SOPs
  • Provide weekly performance updates.
  • Follow up with respective partners to confirm riders availability
  • Chase riders to deck and ensure completion of shift hrs

Requirements & Qualification

  • Interested candidates should possess relevant qualifications with a minimum of 3 years experience.
  • Strong communication skills: Experience in managing a bigger group of people.
  • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
  • Ability to analyze data and drive insights from comprehensive data reports.
  • Ability to deal with ambiguity, work under pressure, and handle stress.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Apply Now

Job Features

Job CategoryAccounting / Audit / Finance

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