JOB TITLE: 3PL Account Associate – On Demand
JOB LOCATION: Lagos
JOB DETAILS:
- As 3PL Account Associate, you will manage overall logistics and riders of multiple cities across a cluster leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of daily rider’s roll call, face to face communication with riders. Monitoring, measuring, and improving compliance, and performance of riders/partners.
Key Responsibilities
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- Oversees all daily logistics-related operations issues on the ground.
- Directing, optimizing, and coordinating the full order cycle.
- Leads communications with vendor agents for processed orders
- Request scheduling of riders after roll call.
- Responsible for confirmation of riders availability
- Supervise, coach multiple rider managers and rider trainers.
- Oversees and ensures riders arrives at the restaurant for roll call
- Monitor overall compliance of riders and partners as per SOPs
- Provide weekly performance updates.
- Follow up with respective partners to confirm riders availability
- Chase riders to deck and ensure completion of shift hrs
Requirements & Qualification
- Interested candidates should possess relevant qualifications with a minimum of 3 years experience.
- Strong communication skills: Experience in managing a bigger group of people.
- Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
- Ability to analyze data and drive insights from comprehensive data reports.
- Ability to deal with ambiguity, work under pressure, and handle stress.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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Job Features
Job Category | Accounting / Audit / Finance |