After-sales Manager is needed at Jumia Nigeria
Job Title: After-sales Manager
Location: Lagos
Job Type: Full Time
Department: Services – fulfillment – Aftersales
Job Objective
Advertisements
- Responsible for accurately processing return of items from customers by evaluating the customer claims and products details.
- Manages the process for items going to inventory, vendors and customers.
Key Responsibilities
Aftersales Process and Team Management:
- Oversee the process of receiving and reconciliation of packages from Network team
- Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
- Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
- Queue management of items in transit to and items received at the aftersales
- Performance management including appraisals and training of the Aftersales team on new systems improvements
- Improve overall efficiency in Aftersales by suggesting systems improvement
- Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information.
Qualification & Experience
- Bachelor’s degree (Logistics Supply Chain,) or a good degree
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc
- Minimum of 4 years FMCG, or warehouse management or order management experience
- Experience with quality assessment and control management
- Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage
- Performance-driven, ability to handle pressure and be able to meet strict deadlines.
- Attention to detail and high level of accuracy and precision.
- Self-organization, coordination, prioritization, follow up and problem-solving skills.
- Excellent communication skills (written and verbal)
- Strong interpersonal skills and the ability to motivate staff.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Apply Now
Deadline: October 9, 2020
Job Features
Deadline | Not Specified. |