Agent Channel Customer/Network Insights Officer at First Bank of Nigeria Limited


Posted: October 25, 2019.

Job Title: Agent Channel Customer/Network Insights Officer

Job ID: 1900005M
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

  • Customer / Network Insights
  • Product Performance Management

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Provide weekly business and periodic strategic reports to key stakeholders and executive management
  • Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
  • Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
  • Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
  • Create and maintain statistically robust models to facilitate the business insights and requirement definition
  • Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
  • Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: N/A
  • Staff costs: N/A
  • Costs that you control: N/A
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage


  • Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)

Key Competency Requirements

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Business modelling


  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management 

Apply Now

Job Features

Job CategoryAdministration/ Office/ Operations
DeadlineNot Specified.
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