Apps Services Technical Support Engineer – Stage 2 at Tek Experts

Full Time
Posted 1 week ago

Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively.

Apps Services Technical Support Engineer - Stage 2 at Tek Experts 1

JOB TITLE: Apps Services Technical Support Engineer – Stage 2

JOB LOCATION: Lagos
Employment Type: Full-time

JOB DETAILS:

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • We are looking to add to our team of software support engineers.

About the Role

  • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What You Will Be Doing

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Up to 2 years’ experience in technical or customer support
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure to Microsoft technologies.

What We Offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realize your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

Apply Now

Note: Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed.

Deadline: October 31, 2021

Job Features

Job CategoryEngineering / Technical