JOB TITLE: ATM Custodian (South East / South South)
JOB LOCATION: Rivers
JOB DETAILS:
- Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
- Ensure that swept deposits are correctly handled appropriately
- Ensure that all irregular items have been actioned before the end of the day
- Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls
Key Responsibilities / Accountabilities
Monitoring of Cash Holdings:
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- Ensure that cash does not exceed prescribed limits
- Ensure that sufficient cash levels are maintained to meet normal customer requirements.
ATM Up-time:
- Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
- Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
- Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
- Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
- Ensure that all ATM terminals are kept clean and maintained in good condition
ATM Cash:
- Control ATM cash according to laid-down instructions
- Balance cash at the required intervals
- Report and action differences in ATM cash promptly
- Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
Reports:
- Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
- Action Care Suspects accurately and on time, resulting in reduced operating losses.
Legislative Prohibitions:
- In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
- In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act
Problem Solving:
- Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
- Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
- Ability to attend to customer queries timeously is required
- Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
- Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues
Planning:
- Planning is generally on a daily to weekly basis within regular activity cycles
Decision Making:
- Understand the impact of ATM services provided, the interrelatedness of the services
- Provided to branch staff, and the impact on customers.
- Work within set policy, procedures, system parameters and internal controls.
- Able to Respect authority and take instructions.
Minimum Qualification and Experience
- Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
- MBA, ACCA, ACA, CIBN.
- Candidates should have 1-2 Years work experience.
Experience Description (Branch Operations & Customer Service and Sales):
- Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
- Provide excellent service to customers.
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Job Features
Job Category | Asset Custodian |