Job Title: Automobile Service Advisor
Location: Ajah, Lagos
Reports to: Workshop Manager
Employment Type: Full-time
Main Purpose
- The Automobile Service Advisor acts as the liaison between customers and the service technicians.
- The Automobile Service Advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers’ concerns.
- The successful candidate should be a highly motivated, high energy individual with a strong desire to succeed.
Job Description
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- Receive client’s complaints, recommend possible solutions (in synergy with technicians) as well as convince clients to carry out the recommendations.
- Profile clients and prepare repair quotes for the recommended activities, thereby achieving client satisfaction and profitability.
- Greets customers in a timely, friendly manner
- Asks customers to explain specific vehicle issues.
- Takes detailed notes about symptoms based on customer complaints or testimony.
- Enters customer information into system database.
- Inspects vehicle to further analyse the problem.
- Advises customer on necessary repairs and maintenance.
- Works with customer to formulate the best service plan for their budget and needs.
- Draws up work order.
- Provides cost estimates to customers.
- Answers questions posed by customers.
- Maintains electronic and/or paper records of completed service work.
- Explains the work completed by mechanics and makes suggestion for future maintenance.
- Provides billing statements and explains billing details.
- Processes payments.
- Inspects work completed by mechanics.
Who are you?
- Demonstrates detailed knowledge of the automotive industry.
- Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
- Exhibits strong customer service skills.
- Demonstrates solid organizational abilities.
- Possesses knowledge of proper safety precautions in the service area.
- Demonstrates strong leadership skills.
- Is able to read and interpret work orders and billing statements.
- Pays close attention to detail.
- Possesses basic computer skills.
- Maintains calm and patient demeanour with frustrated or confused customers.
- Works well with a team of technicians.
The Person
- B.Sc degree in Mechanical / Automotive/ Electrical Engineering or other relevant degrees
- 3-5 years’ experience working in service center, sales, marketing, or customer service.
- Demonstrate business and financial acumen in your daily work
- Professional personal appearance
- Excellent oral and written communication skills
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Automobile Service Advisor” as the subject of the email.
Deadline: September 22, 2020
Job Features
Job Category | Advertising/ Social Media/ Marketing/ PR |
Deadline | 22nd September, 2020. |