Branch Operations Officer at First Bank

Full Time
Posted 2 weeks ago

The First Bank of Nigeria is one of the oldest banks in Nigeria and also the biggest. The money deposit bank was founded in 1894 as the bank of British west africa. but was renamed to the first bank of Nigeria in 1979. The Financial firm currently has over 790 branches nationwide and a total of 7,616 employees. As of 2019, First Bank Of Nigeria has generated a revenue of N10,675,000,000.

Branch Operations Officer at First Bank 1

JOB TITLE: Branch Operations Officer (North Region)

JOB LOCATION: Lagos

JOB DETAILS:

Duties & Responsibilities
Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
  • Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
  • Use various cash management systems to ensure accurate counting
  • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer:

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Educate and migrate customers to Alternative Channels
  • Proactively receives and responds to customers’ inquiries within their scope of authority
  • Ensures effective queue management
  • Effectively cross sells the Bank’s products and services
  • Maintain a customer friendly and organized banking hall
  • Ensure prompt handling of customers’ enquiries and complaints
  • Ensure timely rendering of reports
  • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Requirements
Education:

  • Minimum of HND Upper class.
  • Minimum of Bachelor’s Degree, with a minimum grade of 2.2

Experience:

  • Minimum of one-year relevant working experience in a financial institution, covering a range of functional areas.

Apply Now

Deadline: Expired

Job Features

Job CategoryBanking / Insurance

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