Business Workflow Management Officer needed at Sterling Bank Plc.
JOB TITLE: Business Workflow Management Officer
JOB LOCATION: Lagos
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
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JOB DETAILS:
- To provide technical and non-technical expertise in the drive for digitization of internal and customer-facing processes with the view to save costs, increase efficiency, automation of manual processes and creation of data-driven business environment.
Job Description
Technical:
- Develop processes or workflows in line with BRD/SWR provided for implementation.
- Digitalize the assigned processes or project using the BPM tools – 1xpress
- Conduct walkthroughs and demos with necessary stakeholders to validate requirements documented in the BRD/SWR,
- Create smart objects, views, forms and workflows based on the BRD/SWR provided for implementation
- Integrate the BPM application-1xpress with core banking and other non-core banking applications as stated in the BED/SWR.
- Develop basic procedures, logic, and rules.
- Log completed project or process for testing and quality assurance.
- Participate in the User Acceptance Testing (UAT) session and ensure resolution of all issues prior to go live
- In conjunction with app management team, ensure deployment of process or project to live environment.
Non-Technical:
- Ensure required documentation and activities are completed before pilot or go live.
- Participates in the pilot of deployed processes and ensure all issues from pilot are promptly resolved.
- Develop user’s manual, job card and Frequently Ask Questions (FAQ).
- Constantly engage the users and stakeholders to ensure the objectives of the project or processes implemented are meet
- Develop and monitor performance metrics to track the benefits of the project or process
- Oversea the users support desks and workflow issues management
- Prepare daily, weekly and monthly reports to track defined process performance metrics.
Job Experience
- Minimum of 1 year’s cognate experience.
APPLY NOW
Deadline: October 22, 2020
Job Features
Job Category | Administration/ Office/ Operations |