Call Center Agent (Hausa Speaking) at a Foremost Commercial Bank – Workforce Group

Posted 2 years ago

Job Title: Call Center Agent (Hausa Speaking)

Location
: Lagos
Company: Foremost Commercial Bank

Summary

  • We are currently recruiting Contact Center Agents for a reputable bank.
  • H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up sell products when they arise.

Requirements

  • HND/BSc in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.

Apply Now

Job Features

Job CategoryBanking / Insurance
Deadline15th November, 2019.

You Might Be Interested in