Job Title: Call Centre Agent
Location: Lagos
Reporting Line: Business Development/Marketing Unit
Responsibilities
- Respond to customer inquiries.
- Generate customer interest in the services or products offered by the company.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases with the status of each customer.
- Provide customers with brochures and information packages on products or services.
- Build customer loyalty by follow-up of customer calls
- Making sure lead generated are compiled and sent to Branches
- Evaluate problems of the customers and provide logical lasting solutions.
- Manage filing, mailing, correspondence and other management tasks
- Market Banks products and services and call ALIP and TAKA Eligible customers daily
- Appropriate report of all activities weekly.
Requirements
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- Rapid call handling in a fast-paced, demanding environment
- Excellent accuracy in typing
- Customer relationship management and development
- Sensitive listening to understand customer needs and recommend products or solutions
- Ability to quickly answer questions about the most minute product detail
- Strong persuasive selling to open new customer accounts and upgrade account tiers
- Capable of sensing unspoken expectations
- Organization-Multitasks with speed and accuracy.
- Speed-Maintains a standard of quality while working quickly and efficiently
- Flexibility-Attempts to meet the needs of a diverse customer base with different personalities
- Empathy-Makes callers feel that they are listened to and understood.
- Knowledge Retention-Learns and memorizes product and customer information.
- Attention to Detail-Provides the same care and attention to every customer issue.
Education, Experience, and Licensing Requirements
- University / college degree is an asset.
- Previous customer service experience/call centre agents is preferred especially in particular industry, preferred.
Qualifications / Skills:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
How to Apply
Interested and qualified candidates should send their Applications and Resume to: [email protected] cc [email protected],
Note: Applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stage/s of the process.
Job Features
Deadline | 25th January, 2020. |