JOB TITLE: Client Experience Officer
LOCATION: Marina, Lagos
Employment Type: Contract
Job Responsibilities
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
Job Requirements
Education Qualification:
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- Minimum of ND in Mass Communications or any related field.
Professional Qualification:
- Relevant Contact Centre Operations Certification.
Experience:
- Experience in the Banking / Financial Sector is a MUST.
- Candidate with Banking Experience is preferred
- Minimum of 1-2 years relevant work experience in the Contact Centre
- Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Note
- Applicants MUST be ready / available to start work immediately
- Only applicants residing in the following axis will be considered:
- Ilupeju / Oshodi / Mushin
- Somolu / Bariga / Yaba / Ebutte-Metta
- Maryland / Ikeja / Ogba
- Isolo / Ilasa / Okota / Cele / Surulere
- Oworoshoki / Gbagada / Anthony.
Deadline: February 28, 2021
Job Features
Job Category | Administration/ Office/ Operations |