Job Title: Client Service Executive
Job Location: Festac Town, Lagos
Job Details:
- To act as a liaison between our organization and our customers/clients and resolving customer’s problems and ensuring that medical services are delivered in a timely and professional manner.
Duties and Responsibilities
- Ensuring patients are promptly attended to in a manner that will elicit come back effect
- Ensuring that patients are not being kept waiting unnecessarily without being carried along at all times.
- Being courteous and helpful to all patients/customers at all times
- Displaying a sense of discretion and prioritize in emergency situations
- Liaising with the medical crew to ensure that medical tests, investigations, and other procedures are carried out on patients without delay.
- Reporting and communicating to the appropriate authority especially the administrative manager on vital issues and necessary information for decision making and immediate action.
- Ensuring the workflow in the front office is done seamlessly and as professional as possible
- Liaising with front desk officers to ensure overall patient flow and excellent turn-around time for all services.
- Developing and maintaining existing client relationship
- Introducing company services/products to clients and responding to clients inquiries
- Answer inbound calls
- Respond to customer queries
- Transfer customer calls to appropriate staff
- Respond to emails
- Identify, research & resolve customer issues
- Complete call logs & reports
- Register clients on LIS
- Resolve all billing & payment issues
Qualifications & experience:
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- Minimum 2 years’ customer service/call centre experience
- Strong IT skills
Person Specifications:
- Excellent listening skills
- A willingness to problem solve
- Strong verbal & written communication skills
- Resilience – being able to handle complaints from customers
- The ability to work as part of a team
- Be self-driven & pro-active
Competencies:
- Fast & accurate data entry skills
- Excellent phone manner
- A high level of accuracy & attention to detail
- Customer focus
- Be a self starter who shows initiative
- Respond to customer enquires
Key Performance Indicators &Conduct Requirements:
- High professional standard of customer service, ascertained through feedback from internal and external customers
- Display a‘can-do’attitude when assisting other departments
- Clear all email logs within 24-48 hours
Salary
NGN50,000 – 65,000 / Month.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.
Deadline: March 7, 2021
Job Features
Job Category | Customer Service |