Cloud Support Officer needed at MainOne Cable.
JOB TITLE: Cloud Support Officer
JOB LOCATION: Lagos
Job Type: Permanent
Department: Technical
Slot: 2 Openings
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JOB DETAILS:
- The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.
The specific responsibilities shall include to:
- Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24 / 7 support to Cloud customers.
- Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
- Provide first level support for cloud customer complaints
- Support ticket / queue management
- Identify, recommend and implement potential improvements to service efficiency.
- Ensure quality, up-to-date documentation exists for all service arrangements
Qualifications, Skills & Competencies
- Bachelor’s Degree in Computer Sciences, Information Management or related Engineering field is preferred
- Minimum of 2 years’ experience in a virtualization & cloud environment.
- Minimum of 2 years’ experience working with Microsoft system centre 2012
- Experience working on Hyper-V and Active directory
- Experience with Microsoft public, hybrid and private cloud
- Experience working with Windows/Linux operating systems
- Strong Cloud experience skills (AWS or Azure)
- Powershell scripting experience will be an added advantage
- Networking experience will be an added advantage.
- Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
- Excellent customer engagement skills
- Excellent oral and written communication skills
Demands of the Job:
- Problem-solving skills
- Ability to take ownership
- Prioritizing skills
- Troubleshooting skills
- Ability to work under pressure
APPLY NOW
Deadline: January 31, 2021
Job Features
Job Category | Administration/ Office/ Operations |