Complaint Response Mechanism Assistant is needed at Action Against Hunger Nigeria
JOB TITLE: Complaint Response Mechanism Assistant
LOCATION: Monguno, Borno
Job Type: Full time
Start Date: As Soon As Possible
Direct Line Manager: Complaint Response Mechanism Assistant Officer
Objective 1
- Support the establishment and management of the Complaint Response Mechanism for all ACF projects
Tasks and Responsibilities:
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- Support the Accountability Officer in setting up the different Complaints Response Mechanism in relevant project locations
- Respond to inquiries from program beneficiaries
- Refer program-specific complaints to CRM focal points
- Ensure confidentiality of complaint data is respected
- Ensure regular maintenance of complaints and feedback database/information system, and ensure information is shared on a regular basis
- Support the M&E and Program teams in activity implementation, to ensure beneficiary access to CRM channels (feedback days, complaints booths, field visits…)
Position Requirements
Qualifications:
- Bachelor Degree in Management, Social Research, Development Studies or a related field
- At least with 1-year relevant experience in developing and maintaining accountability and learning activities.
- Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
- Fluency in English and local languages especially Hausa and Kanuri (both written and spoken skills)
Skills and Experience:
Essential:
- Strong understanding of HAP, Do No Harm and other relevant global standards
- Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
- Experience of developing and/or managing complaints reporting mechanisms for cash transfer Programme
- Ethical focused on treating complainants/ community fairly and culturally sensitive
- Excellent computer skills especially developing databases
- Excellent verbal and written communication skills in local languages (Hausa, Kanuri, Fulani…)
- Sound analytical and conceptual skills
- Excellent communication skills and experience in report writing
- Commitment to ACF mission, values, and Policy
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Job Features
Salary | NGN156,995 per month. |
Deadline | 24th July, 2020 |