JOB TITLE: Complaints and Feedback Mechanism Assistant
JOB LOCATION: Maiduguri, Borno
JOB DETAILS:
- The CFM Assistant is responsible for ensuring Community Based Feedback and Response Mechanisms (CBFRM) are in place in all IMC program sites to strengthen the quality and accountability of emergency response as well as upholding the organization’s commitment towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.
Tasks and Responsibilities
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- Establish and manage the complaint and feedback mechanism for the WFP project.
- Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
- Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core values are respected.
Qualifications and Experience
- Bachelor’s degree in Management, Social Research, Development Studies or a related field or comparable addition to experience.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
- Previous experience of working with NGOs.
- Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
- Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
- Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
- Ethical, focused on treating complainants/ community fairly and culturally sensitive.
Method of Application
Interested and qualified candidates should send their Applications and should be addressed to “The Human Resource Coordinator, International Medical Corps” via: [email protected]
Note
- Candidates MUST state the position and location they are applying for as the Subject of their email, application letter and curriculum vitae should be in a single Microsoft Word Document, otherwise applications will not be considered.
- Nigerian nationals only
- Due to the urgent need of the position applications received will be reviewed on a rolling basis.
- Only Short-listed candidates will be contacted.
- International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the reporting email address provided at the end of this document. International Medical Corps’ Reporting email address: [email protected].
- Please do not submit your CV or application to the reporting email address, it will not be considered for review.
Deadline: March 18, 2021
Job Features
Job Category | Assistant |