Consultant – Management Information System (MIS) Web Application at Save the Children Nigeria
Job Title: Consultant – Development of a Management Information System (MIS) Web Application to Support Data and Case Management
Location: Abuja
Employee Status: Fixed Term
Duration: 270 hours (Over a period of 1.2 Months – Aug to Sept 2020 [10 hours support over 3 months post go-live])
Start Date: 6th August, 2020
Reporting to: Information Technology Manager
Background
In ensuring adequate support to beneficiaries and our partners, SCI Nigeria seeks to establish a MIS web application where beneficiaries of implementing projects can lodge their complaints and request for information. The MIS platform would support a complaint and response mechanism (CRM) while also serving as a tool for case management, beneficiary/caller notification and call centre operations.
The MIS platform must have clear, transparent procedures and provides a safe, confidential channel for callers / beneficiaries (or interested persons) to voice their complaints and feedback on i
Expected Outcome
A Management Information System (MIS) central management platform designed to allow SCI / partners to be able to, through a web-based platform:
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- Upload lists of callers / beneficiaries
- Add or edit callers / beneficiaries from a list
- Set up user profiles (for the central management platform) with specific user permissions as per the Access Control List (ACL) and Role Based Access Control (RBAC).
- Schedule appointment or Refer callers
- Notify callers / appropriate persons on appointment via email and/or sms
- Data Management
- Spool reports via a real-time dashboard
- Integrate via API to the existing platform.
- Case management of callers.
- Website – Interactive appealing design
- Secured & Authenticated Access
- Search Functionality: Basic and Advanced Search functions
- Online service support chat functionality on the home page.
- Email creation and hosting
- Have a progressive web app for android smartphones.
IT Acceptance Criteria
The consultant is expected to fulfill the below IT acceptance criteria:
- The overall MIS, its development and deployment will be done by the consultant
- The consultant will provide all credentials, data dictionary, source codes, Configuration Documentation and Installation Guide/Standard Operating Procedures (SOP) which should clearly state how to manage the website.
- The SCI IT Manager or designate must approve all configurations and sign off prior to overall project closure.
- The consultant must train SCI and applicable partner on managing the web application.
- The consultant must agree to a 20 hours (over 3 months – may be extended) post go-live support.
Qualifications and Experience
- Graduate Degree in Computer Science or relevant field
- Experience with third-party libraries and APIs;
- Evidence of similar work done
- Excellent analytical skills with a good problem-solving attitude;
- Proven work experience as a Web and Mobile developer;
- Ability to perform in a team environment;
- Demonstrable portfolio of released web and mobile applications;
- Good communication skills (verbal and written);
- Knowledge of MIS, ERP, CMS and website configuration
- Excellent organizational skills;
- Advanced programming language skills
- Ability to manage a large workload in a pressured environment, working to short and long term objectives and tight deadlines;
- Considerable database knowledge
- Attention to detail and ability to follow tasks and ideas through to completion.
- Understanding of NGO operations;
- Strong interpersonal skills;
- Competency in Microsoft Office, design software and other digital tools;
- A commitment to the Save the Children values.
Conditions of Service
The following general conditions shall apply:
- The contractor shall provide the workspace, office equipment, supplies, etc.
- Expected expenses should be part of the submitted quotation/estimates
- No contract may commence unless the contract is signed by both SCI and the consultant or contractor.
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Deadline: August 10, 2020
Job Features
Job Category | Consulting / Business Strategy/ Planning |
Deadline | 10th August, 2020. |