Corporate Retention Associate at Reliance Health

Full Time
Posted 2 weeks ago

JOB TITLE: Corporate Retention Associate

Employment Type: Full-time


  • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
  • The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
  • You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

  • Communicate courteously with clients and internal customers via phone calls and emails.
  • Follow up on pending activities with clients and other respective teams within the organization.
  • Politely attend to client’s suggestions, objections, and complaints
  • Assist clients by guiding them through the decision on the choice of a health plan.
  • Upgrade enrollees Health plans accordingly.
  • Attend client meeting with Sales Representative for proper introduction and handover.
  • Communicate with corporate key contacts to inform them of updates in service.
  • Obtain feedback from client representatives by using the checklist.
  • Understand and be knowledgeable of the various peculiarities with clients.
  • Conduct surveys to evaluate customer satisfaction
  • Forward feedback, tasks and recommendations to appropriate units/personnel.
  • Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system
  • Document daily activities and forward report to Team Lead.
  • Raise invoices for clients and following up to ensure prompt payment of premiums
  • Obtain prospective enrollees details and confirm the accuracy of the details.
  • Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
  • Inform client representative in the case of any invalid detail.
  • Register prospective enrollees on RHMO database.
  • Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
  • Schedule and organise Health Talks at clients’ organization
  • Schedule and organize wellness check.
  • Organize corporate events that will improve client retention.

Job Experience

  • B.Sc / HND in any course
  • 0 – 2 years post-NYSC experience
  • Bias for developing a career in a client-focused role
  • Sales or Customer Success experience is an added advantage, not a must-have.

Apply Now

Deadline: July 31, 2021

Job Features

Job CategoryMedical/ Healthcare / Pharmaceutical
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