JOB TITLE: Customer Engineer
JOB LOCATION: Nigeria
JOB DETAILS:
Responsibilities
Support Management – 50%:
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- Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
- Provides the most effective method of service delivery by analyzing trends and common themes across customers.
- Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
- Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
- Gathers customer impressions of products and services and integrates this feedback into decision making.
Qualifications
Experiences Required: Education, Key Experiences, Skills and Knowledge:
- Analytical Problem Solving
- Building Customer/Partner Relationships
- Product & Technology Expertise
- Leadership
- Value Selling
- Years’ Experience: 3 in systems development, network operations, software support, IT consulting
- Bachelor’s Degree (B.S./B.A.) or equivalent
- English Fluent required
Experience in one or more of these areas desirable:
- Deep experience, developing and troubleshooting with Open Source technologies.
- Experience designing and building Microservices.
- Experience with Git.
- Experience writing Infrastructure as a Code.
- Experience designing and building Power Platform Applications.
Job Features
Job Category | Electrical/Engineering |