Customer Experience Officer at Wellness Health Management Services

Full Time
Posted 3 months ago

Wellness Healthcare Limited runs a pharmaceutical products and has 4 outlet in Lagos, Nigeria and beyond.

Customer Experience Officer at Wellness Health Management Services 1

JOB TITLE: Customer Experience Officer

JOB LOCATIONLagos

JOB DETAILS:

  • We are looking for a young fresh graduate to work at our Customer Experience Centre.

He or she will:

  • Manage inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
  • Maintain a professional work environment and administrative support.
  • Seize opportunities to up-sell products when they arise
  • Keep records of all conversations in our call center database in a comprehensible way
  • Supply information regarding the organization, products, services and policies to clients on enquiry.
  • Deal with compliant tactfully, calmly and politely
  • Report and document issues for resolutions
  • Schedule and maintain appointments diary
  • Contribute to team effort by accomplishing related results as needed.
  • Ensure high level of customer centric attitude to ensure resolution to customer concern
  • Maintain and build lasting customers relationship by ensuring that concern attended are resolved.

Requirements

  • B.Sc / B.A in Marketing, Communications or relevant
  • Previous experience in a customer support / Call-Centre role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Must reside within Shomolu, Oworonshoki, and Gbagada environs.

HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.

Deadline: July 31, 2021

Job Features

Job CategoryCustomer Service