JOB TITLE: Customer Service Executive
JOB LOCATION: Nigeria
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Job Requirements
- Candidates should possess a B.Sc / HND qualification with 1 – 2 years of work experience.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Apply Now
Deadline: December 27, 2021
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Job Features
Job Category | Customer Service |