JOB TITLE: Customer Service Management Executive
LOCATION: Lagos, Nigeria
About the Job
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
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Job Features
Job Category | Customer Service |