JOB TITLE: Customer Service Officer
JOB LOCATION: Lagos
JOB DETAILS
- To drive sales and achieve revenue target by engaging both new and existing customers.
- To generate more business opportunities for the company through engaging with prospective and exiting present clients in order to secure repeat business and referrals.
- To develop and maintain an in-depth knowledge of the company’s products and services; engage and advise clients on their furniture requirements and resolve customer’s complaints.
- Demonstrate a proven ability to network to deliver business results.
Task Complexities
- Greet and welcome customers to the showroom.
- Respond to client’s enquiries in a professional and knowledgeable manner.
- Identify business opportunities by identifying prospects, profile them and identify appropriate product solution for them.
- Sell products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintain relationships with client’s by providing support, information, and guidance.
- Make presentations to client’s on the company’s product and services to facilitate the closure of sales.
- Obtain and articulate client’s brief and assist them in identifying the solution they require.
- Provide clients with weekly update on their projects or orders.
- Ensure timely resolution of clien’s complaints.
- Ensure prompt response to email and telephone enquiries.
- Prepare accurate quotations, tenders and job orders.
- Daily showroom walkthrough to attach price tags to all items.
- Update departmental documentations regularly as assigned.
- Update showroom stock movement records daily.
- Prepare daily/weekly activity reports.
Education & Experience
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- A Degree in Marketing Communications, Social Sciences or Business Administration.
- Minimum of 4 years experience in a Customer service and sales-oriented role.
- Previous experience in a furniture company would be an added advantage.
Key Job Attributes:
Generic:
- Oral and written communication skills.
- Problem-solving, creativity.
- Ability to Multitask.
- Ability to work with a team.
- Ability to work independently.
- Ability to be proactive and deliver results.
- Integrity/Discipline.
- Excellent interpersonal skills.
- Strong negotiation skills.
Technical:
- Administrative skills.
- Project management skills.
- Sound knowledge of the Company’s products and services.
- Proficiency in the Microsoft Package.
- Good understanding of the use of Social Media.
- Networking skills.
Job Knowledge:
- Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: May 8, 2021
Job Features
Job Category | Customer Service |