JOB TITLE: Customer Service Officer
JOB LOCATION: Akoka / Yaba, Lagos
Employment Type: Full-time
JOB DETAILS:
Duties and Responsibilities
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- Answer customer inquiries via phone, email, social media platforms and in-person
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Create and maintain reports about customer interactions
- Attend weekly staff meetings
- Participate in team-building activities
- Develop a rapport with customers
- Make recommendations to management to improve customer experience.
Job Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- A minimum of 2 years work experience.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Officer” as the subject of the mail.
Deadline: November 15, 2021
Job Features
Job Category | Customer Service |