Customer Service Officer / Sales Associate at a Luxury Fashion Store – Owens and Xley Consults


Owens & Xley Consults is a full-service business consulting and advisory company located in Lagos, Nigeria and also loves creating practical solutions that assist entrepreneurs to navigate the day-to-day challenges of running a business.

Owens and Xley Consults is recruiting candidates for a Customer Service Officer / Sales Associate.

JOB TITLE: Customer Service Officer / Sales Associate

JOB LOCATION: Lekki, Lagos


  • Are you Stylish
  • Do you have excellent customer service skills?
  • Do you have a passion for fashion?
  • Can you drive sales?
  • Are you a people person?
  • Can you work late hours/overtime?
  • If the answer is yes, this job opening is for you.

Job Overview

  • The customer service / sales associates are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilites

  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the shop manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudstersТ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned

Daily Tasks:

  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep store tidy and clean and ensure office assistants clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.

Weekly Tasks:

  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept

Monthly Tasks:

  • Work with store manager to conduct inventory count
  • Work with store manager to prepare store reports

Educational Qualification

  • HND or B.Sc. in any related discipline preferably Marketing, Business and Finance.


  • 1-3 years’ experience in direct sales
  • Experience in the fashion industry a plus

Skills and Abilities:

  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Good initiative, time and stress management skills

Personal Attributes:

  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledge of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish

Work Environment:

  • Work in the office
  • Will be required to write reports
  • Might be required to work overtime and on weekends if necessary
  • MUST reside within Lekki Phase 1

N50,000 – N60,000 / month

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the “Job title” as subject of the email.

Job Features

Job CategoryCustomer Service
Deadline17th April, 2020.
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