JOB TITLE: Customer Service Officers
JOB LOCATION: Ikeja
JOB DETAILS:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
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- Candidates should possess an OND qualification with 1-3 years work experience.
How to Apply
Interested and qualified candidate should send an updated copy of their Resume to: [email protected] with the title as “Customer Service Officer”.
Deadline: June 30, 2021
Job Features
Job Category | Customer Service |