Posted 4 years ago
Job Title: Customer Service Representative
Location: Lagos
Job Description
- Attend to and resolve customer queries promptly and courteously at all times
- Route customer issues to the relevant units using defined escalation channels
- Document / capture all customer interactions using approved software and escalate unresolved issues to the Manager, Call Centre as required
- Enlighten and educate customers on new products and initiatives within Finchglow Group
- Adhere to assigned shift slots, ensuring availability throughout the shift period
- Take action on feedback received, and ensure continuous improvement on performance
- Attend team meetings and trainings as required
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Call Centre
- Perform any other duties as assigned by the Manager, Call Centre.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.
Advertisements
Job Features
Deadline | 27th March, 2020. |