IO Furniture Limited is recruiting candidates for a Customer Service Representative.
JOB TITLE: Customer Service Representative
JOB LOCATION: Lagos
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JOB DETAIL:
- To drive sales and achieve revenue target by engaging both new and existing customers
- These customers will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via the Company website.
- To generate more business opportunities for the company through engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
- To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
- Demonstrate a proven ability to network to deliver business results.
Core Working Relationships:
- Walk-in Clients
- Existing Clients
- Prospects
- Interior Designers
- Technical Department
- Logistics / Procurement Department
- Accounts Department.
Task Complexities:
- Greet and welcome customers to the showroom.
- Respond to Clients’ enquiries in a professional and knowledgeable manner.
- Identify business opportunities by identifying prospects, profiles them and identify appropriate product solution for them.
- Sell products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintain relationships with clients by providing support, information, and guidance.
- Make presentations to clients on the company’s product and services to facilitate the closure of sales.
- Obtain and articulate clients’ brief and assist them in identifying the solution they require.
- Provide clients’ with weekly update on their project or order.
- Ensure that clients complaints are resolved on time
- Ensure that email and telephone enquiries are responded to promptly within 24 hours.
- Prepare accurate quotations, tenders and job orders.
- Daily showroom walkthrough to attach price tags to all items.
- Update departmental documentations regularly as assigned
- Update showroom stock movement records daily
- Prepare daily activity reports on the following;
- Sales closure,
- Number of unconfirmed orders converted to sales
- Growth of customers’ database,
- Walk-in clients: Prioritized and segmented by order value
- Number of online enquiries received and attended to
- Customer complaints received and resolved daily
- Visit clients’ sites as may be required (before commencement of project , during installation and after installation for resolution and sign off).
Key Job Attributes
Generic:
- Oral and written communication skills
- Problem-solving, creativity
- Ability to Multitask
- Ability to work with a team
- Ability to work independently
- Ability to be proactive and deliver results
- Integrity/Discipline
- Excellent interpersonal skills
- Strong negotiation skills.
Technical:
- Administrative Skills
- Project management Skills
- Sound knowledge of the Company’s products and services
- Proficiency in the Microsoft Package
- Good understanding of the use of Social Media
- Networking skills.
Education & Experience
Education:
- First Degree from a recognized University
- MBA or M.Sc will provide an added advantage
Experience:
- Minimum of 5 years experience in a Customer service and sales oriented role.
Method of Application
Interested and qualified candidate should send their CV to: [email protected] using the Job Title as the subject of the email.
Job Features
Deadline | 29th February, 2020. |