JOB TITLE: Customer Service Representative
JOB LOCATION: Kado, Abuja (FCT)
Employment Type: Full-time
JOB DETAILS
- Maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
Job Overview and Duties
- Knowing our products inside and out so that you can answer questions.
- Processing orders and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
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- High School Diploma, OND, HND, general Education Degree, or equivalent.
- Proven customer support experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
HOW TO APPLY
Interested and qualified candidates should send their CV in PDF format to: [email protected] using the Job Title as the subject of the mail.
Note: Experience in the Pharmaceutical industry is an added advantage.
Deadline: December 8, 2021
Job Features
Job Category | Customer Service |