JOB TITLE: Customer Service Representative (CSR)
JOB LOCATION: Abuja (FCT) and Lagos
JOB DETAILS:
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal / customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
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- Proven 2 Years’ Experience customer support experience or experience as a Client Service Representative.
- Male preferably for gender balance.
- B.Sc / HND in Mass Communication or any related discipline
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Salary
N60,000 / Month.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
Deadline: May 30, 2021
Job Features
Job Category | Customer Service |