Job Title: Customer Service & Sales Assistant (Individual Clients)
Location: Lagos
Job Description:
- Welcome, advice and assist customers, ensuring they have an enjoyable shopping experience.
- Organize the retail store, online sales and delivery.
- Ensure goods are well displayed and organized.
- Attach price tags to all merchandize and maintain price list records
- Handle all payments and balance cash register with receipts.
- Posting transaction into the software and rendering report. (Bizedge)
- Ensure the shop floor, shelves and products are clean and tidy.
- Ensure proper sorting & preservation of all products in the shop.
- Work actively with social media consultants to publish messages to push sales.
- Send out regular broadcast messages via WhatsApp and other channels, receive orders and organize delivery.
- Regularly update and manage the Customer Relationship Management (CRM) database.
- Pursue and maintain new and already established business relationships.
- Understand and obtain the needs of the clients and establish good relationship with customers.
- Follow up on the clients continuously; respond to client enquiries through calls and in person.
- Provide solution to client problems and resolve customer complaints.
- Regularly request for feedback from clients after every sale or delivery
- Follow up and ensure payments are received from customers. Accounts to be reconciled at all times.
- Work with other colleagues to meet sales targets.
- Obtain expense requests from departments and liaise with Managing Director for approval and disbursement.
- Follow up for retirement of expenses and post into appropriate ledgers.
- Update daily sales and orders records and post into Sage software.
- Manage petty cash account.
- Preparing reports on expenses, office budgets, and other expenditures.
- Review and follow up on debtors for immediate collection
- Work with Supervisor (Quality Control & Compliance Officer) to carry out weekly stock taking and reconciliation.
- Maintaining customer’s confidence and protecting operations by keeping financial information confidential.
- Other duties that may be assigned by Management.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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Deadline: July 17, 2021
Job Features
Job Category | Customer Service |