Customer Success Manager at FlexEdge Limited

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FlexEdge Limited is a fast-growing outsourcing, recruitment, human development, and training consulting company. Their headquarters is located at 1 Ajiboye St, Ikeja.

FlexEdge Limited is recruiting candidates for a Customer Success Manager.

JOB TITLE: Customer Success Manager

JOB LOCATION: Lagos

JOB DETAIL:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of our product/service to large enterprise customers and multinationals, including sharing and developing relevant creative assets, brainstorming ideas, etc
  • Maintain a cadence of communicating with and visiting our enterprise customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for existing enterprise customers to act as advocates (e.g. testimonials, case studies)
  • Collaborate closely with KASEs to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the our organisation as needed to support customers needs
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Aid in product design and product development.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Prevent customer churn.

Requirements
Here is what we think you would have done in the past:

  • 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals

Qualifications:

  • Results-driven mentality, with a bias for speed and action
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
  • Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as subject of the email.

Note: Only Shortlisted Canditates will be contacted. 

Job Features

Job CategoryManager
DeadlineNot Specified.
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