JOB TITLE: Customer Support
JOB LOCATION: Rivers/Portharcourt
JOB DETAILS:
We are hiring a customer service representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Advertisements
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Qualifications & Attributes
- B.Sc Degree
- Minimum of 1 year working experience
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer Skills; proficiency in MS Word, Excel.
- Demonstrated track record in people management.
APPLY NOW
Deadline: March 7, 2022
Job Features
Job Category | Customer Service |