JOB TITLE: Customer Support Partner
JOB LOCATION: Lagos
Department: Enterprise Business Unit
JOB DETAILS:
Core purpose of the Job
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- Ensure top quality customer support in all areas of key account management.
Job Summary
- Ensure less than 5% customer churn on managed accounts.
- Constant analysis of Managed customer database for Revenue and Debt management.
- Ensure 98% collection of all invoices as at when due.
- Generate relevant reports as required by the business.
- Ensure quality assurance and prompt invoice delivery.
- Ensure end-to-end account management for Enterprise customers.
- Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
- Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
- Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.
Job Condition:
- Normal MTNN working conditions.
Experience & Training
- 3 – 7 years working experience in an area of specialisation.
- Experience working in a medium organization.
- Experience in the telecommunications industry in a similar role.
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.
Minimum Qualification
- BA, BEng, BTech, BSc or Other.
Apply Now
Deadline: June 3, 2021
Job Features
Job Category | Customer Service, Support Staff |