Demand and Capacity Analyst needed at Growth in Value Alliance (GV Alliance) Partners.
JOB TITLE: Demand and Capacity Analyst
JOB LOCATION: Lagos
Job Type: Full Time
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JOB DETAILS:
- The Demand and Capacity Analyst role is critical to the integrated IT organisation’s success
- The Demand and Capacity Analyst is needed to coordinate and manage the forecasting of demand from the business and IT infrastructure, and communicate capacity requirements to the delivery units.
Responsibilities
- Engage cross-functionally to define problem statement, collect data, and build analytical models
- Manage the relationship with business units with respect to their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
- Build performance dashboards and visualizations to highlight trends, and develop business insights
- Proven people management skill set
- Initiate, participate and contribute to any on-going business activity which will create substantial IT demand
- Ensures timely and accurate reporting of all IT demand related issues to senior management and key stakeholders
- Automate data collection, develop and maintain analytical models, and generate reports and dashboards that measure the performance of data centre
- Design, develop and maintain a periodic capacity plan to include monitoring, trending, forecasting and assessing new demand.
- Using predictive tools to help manage the resources required to deliver IT services for changing business demand.
- Prepare and establish a process for on-going capacity management.
- Participate in customer service initiatives and project roll outs to cater for growing business needs
- Define Process Policies, Standards, and Conceptual Models
- Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies and on-going project portfolio.
- Define Measurements, Controls and KPI’s to ensure proper capacity management
- Identifying and implementing changes to the process
- Ensuring the standards and procedures are being followed by Technology Capacity Analysts.
Job Requirements
- First Degree in Computer Science or an IT related field
- Experienced with banking infrastructure
- 3 – 4 years of experience in IT Infrastructure Management
- Thorough knowledge of ITIL process and framework (MUST)
- Exposure to various domains of IT Infrastructure, such as Network, Windows / UNIX, Database, etc.
- Awareness of the current technologies and tools for IT management, availability and capacity management
- Experience leveraging Excel to drive data-driven insights for the business and IT Infrastructure
- Experience using data driven models for the purposes of developing forecasts and strategic plans
- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment
- Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability
- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
- Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
- Has analytical and structured work method
- High sense of responsibility, able to work independently and proactively
- Experiences in IT operations on enterprise level
- Familiarity with Data warehousing.
How to Apply
Interested and qualified candidates should send their CV (in Microsoft word), current and expected salary to: [email protected] , [email protected] and [email protected] using the Job Title as the subject of the mail.
Deadline: September 23, 2020
Job Features
Job Category | Analyst/ Quality Control |