Job Title: Desk Head, Channels Infrastructure
Job Identification: 42
Location: Lagos
Job Schedule: Full time
Job Description
- Perform configurations, problems, incidents, IT service continuity and supply
- Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
- Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
- Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
- Avail and equip the team with knowledge on best practices and procedures in Channels System domain
- Drive Incident and Problem management
- Test, debug, document and analyze performance of channels applications and infrastructure components
- Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
Requirements
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- Minimum of a first degree or its equivalent in a IT related discipline
- Masters or a recognized professional certification will be an added advantage
Experience:
- 5+ years of experience in channels system support/ administration
- 1+ years of management experience
Knowledge:
- Proficient knowledge of infrastructure design, implementation and operations
- Proficient knowledge of infrastructure and service delivery
- In-depth understanding of service management tools for event management, provisioning and monitoring
- Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
- Sound strategic planning and management skills
Skill / Competencies
Core SFIA 5 Skill Requirements:
- Network Planning (NTPL 5)
- Availability Management (AVMT 4)
- Service Level Management (SLMO 4)
- Application Support (ASUP 4)
- IT Operations (ITOP 3)
- Problem Management (PBMG 3)
- Service Desk and Incident Management (USUP 3)
Other SFIA 5 Skill Requirements:
- Requirements Definition and Management (REQM 3)
- Learning Delivery (ETDL 3)
Deadline: February 1, 2021
Job Features
Job Category | Banking / Insurance |