Job Title: Dispatch Operator – Jumia
Location: Lagos
Job type: Full Time
Key Responsibilities
- Scheduling riders in <1mins
- Assigning and re-assigning order to free riders on the UN web portal
- Reassign riders within clusters / hubs
- Follow up on partners dispatcher to ensure no idle time for free riders
- Follow up / monitoring delayed order on urban Ninja
- Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
- Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community
Qualification & Experience
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- 3+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to detail
- Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word,excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality
- Strong people leadership
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Features
Job Category | Administration/ Office/ Operations |