Job Title: Emergency Medical Dispatcher (Nurse)
Job Location: Lagos
Details
- Are you an experienced nurse looking for a new challenge and an opportunity to advance your career? If you are a highly competent, dedicated and compassionate person who can work under pressure, we have the perfect job for you! We are looking for a qualified nurse to receive emergency calls and support our emergency response command center operations in Lagos.
- This position will evolve into a more supervisory role for the right candidate as operations grow.
Key Responsibilities
- Serve as emergency dispatcher
- Receive all in-coming calls and assign case priority
- Provide phone first aid, referrals, and guidance to non-emergency callers
- Utilize ERA technology platform to dispatch first responders
- Support first responders during active response
- Maintain quality assurance of documentation and client records
- Ensure compliance with policies and procedures
- Evaluate paramedics performance
- Provide psychological and emotional support to patients and their family and friends
- Provide clinical expertise in the management of medical emergencies
- Handle complaints or other issues
- Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary
Job Requirements
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- Previous working experience as a Nursing Supervisor and / or emergency call taker/dispatcher for (3) year(s)
- BSc or diploma in nursing
- Any additional certification in healthcare administration will be considered an advantage
- CPR and Basic Life Support (BLS) certification
- Current Advanced Cardiac Life Support (ACLS) certification and Pediatric Advanced Life Support (PALS) certification, or ability to obtain such within 6 months of hire
- Valid nursing license
- In-depth knowledge of hospital procedures
- Outstanding patient management skills
- Excellent communication and leadership skills
- Great organizational and time management
- Problem solver with a positive attitude.
Deadline: February 26, 2021
Job Features
Job Category | Medical/ Healthcare / Pharmaceutical |