Experience Center Agent – Nnewi at GIG Logistics

Full Time
Posted 5 months ago

GIG Logistics is said to be among the best in Nigeria, and its also a department in God is Good Motors (GIGM).

Experience Center Agent - Nnewi at GIG Logistics 1

JOB TITLE: Experience Center Agent – Nnewi

JOB LOCATION: Nnewi, Anambra

JOB DETAILS:

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance to scanning process and procedures.

Qualifications

  • Minimum of HND from a government recognized tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • Evidence of mandatory NYSC scheme or Exemption Certificate.
  • Must reside in Nnewi, Anambra State

Apply Now

Deadline: May 5, 2021

Job Features

Job CategoryGovernment Agencies / Public Sector