JOB TITLE: Female Loan Recovery Officer
JOB LOCATION: Lagos
JOB DETAILS:
- Contacting and tracking customers and informing them of their overdue loans.
- Advising customers on their payment options and negotiating suitable payment plans.
- Following up with clients on previous payment arrangements.
- Maintaining customer payment records.
- Responding to customer queries.
- Maintaining accurate, up-to-date customer account information.
- Reporting daily progress against targets to the Team Leader.
Preferred Experience
- Previous experience working as a Call centre agent.
- Familiarity with state debt collection laws.
- Knowledge of payment plans and accounting procedures.
- Working knowledge of goggle workspace.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
- Infrastructure to work from home when necessary.
Additional Information:
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- Education Level: No Diploma
- Experience: > 6 months
- Occasional remote authorized
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Recruitment Process
- 15mins Online Assessment
- 10mins Online Interview
- Training
- 15mins Online Asssessment (based on the training)
- Offer
Job Features
Job Category | Loan Recovery Officer |