JOB TITLE: Field Support Technician
JOB LOCATION: Abuja
Job Responsibilities
Customer Problem Resolution:
- Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
- Identifies the resources needed to solve the issue and estimates the effort required.
- Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
- Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
Safety and Operations:
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- Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
- Business Continuity and Disaster Recovery
- Implements disaster recovery plan as and when needed.
- Facility and Infrastructural Maintenance
- Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
Maintains engineering equipment:
- Diagnoses network and device problems and implements technical or procedural solutions.
- Performs Quality Control on structured cabling and related projects on all sites and other Facility.
- Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
- Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
- Prepares regular reports on all POPs conditions, inspections and work order as may be necessary.
Educational Qualification and Experience
- A Bachelor’s Degree in Engineering or Technical discipline.
- 3 years’ relevant experience in the IT/Telecommunications field.
Work Experience:
- Engineering and Design
- Resources Management
- Analytical Skills
- Communication Skills
- Problem Solving Skills
- Stakeholder Management
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] with Job Title as the subject of the email.
Job Features
Job Category | Support Staff |