TTC Mobile Limited is recruiting candidates for a Field Support Technicians.
JOB TITLE: Field Support Technicians
JOB LOCATION: Abuja and Rivers
Division: Engineering and Information Systems Technology
Unit: Operations and Maintenance
Reporting to: Operations and Maintenance Manager
Travel Frequency: Occasionally
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JOB DETAILS:
Customer Problem Resolution:
- Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
- Identifies the resources needed to solve the issue and estimates the effort required.
- Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
- Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
Safety and Operations:
- Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
- Business Continuity and Disaster Recovery
- Implements disaster recovery plan as and when needed.
- Facility and Infrastructural Maintenance
- Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
- Maintains engineering equipment.
- Diagnoses network and device problems and implements technical or procedural solutions.
- Performs Quality Control on structured cabling and related projects on all sites and other Facility.
- Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
- Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
- Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.
Educational Qualifications & Functional Skills
- A Bachelor’s Degree in Engineering or Technical discipline
- 2 years relevant experience in the IT / Telecommunications field.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Deadline | Not Specified. |