Laim Hotel is recruiting candidates for a Front Office Manager.
JOB TITLE: Front Office Manager
JOB LOCATION: Osogbo, Osun
Report to: General Manager
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JOB DETAILS:
- The front office manager will be required to conduct his duties in a courteous, safe and efficient manner, in accordance with the company policies and procedures, ensuring that the highest level of service and communication is maintained.
Job Description
- Responsible for ensuring the smooth operation of the front. Follow up on regarding satisfaction with guest related issues.
- Check-in and check-out, process all payment, sit-up account for each guest upon check-in.
- Supervise check-in and check-out , coordinate all guest requests, inform guests of hotel services, features and room amenities.
- The front office manager must maintain a positive attitude that promote team work within the organization and must possess and display high level of personal standard.
- Effective management of guest relations. Ensure that 90% of guest leaves review and feedback. Submit a quarterly guest satisfaction report.
- Develop and implement annual guest satisfaction strategy with the cooperation and collaboration of the entire team.
- Personally check work to ensure accuracy and attention to details. Continuously assess the work of front desk staff to ensure consistency in standard.
- Manage the hotel database.
- Leading, selecting, supervising and supporting front desk team.
- Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
- Ensure check-in and check-out process and policies are followed, verifying registration, address and credit information, posting charges.
- Constantly check all machines and equipment to ensure proper running of the front desk.
- Provide pick-up and drop-off services to guest.
- Ensure porters carry out their function effectively and efficiently, provide assistance with guest luggage.
- Liaise with other department on behalf of guest.
- Effective room revenue management.
- Strict implementation of sales processes and procedures. ( Payment Procedure).
- Prepare and manage a yearly budget.
- Prepare weekly forecast.
- Responsible for the financial Management of the department.
- Effective management of room sales.
- Obtain approval from the general manager for any discount
Minimum Requirements
- Minimum qualification of B.sc or HND in any related discipline with a 4 years working experience as a front office manager in previous employment.
Method of Application
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the “Job Title” as the subject of the email.
Deadline: August 13, 2020
Job Features
Job Category | Administration/ Office/ Operations |
Deadline | 13th August, 2020. |