JOB TITLE: Global Head of On-Demand Services Logistics – Jumia
JOB LOCATION: Nigeria
JOB DETAILS:
- Overall ownership of On Demand logistics process, policies and execution
- Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance.
- Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
- Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
- Design guidelines for the rider support team, ensure training is updated with product changes
- Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
- Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
- Continuously align with the product team on future developments which is in sync with the business goals.
Requirements and Experience
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- Bachelor’s Degree in (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
- Minimum 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
- Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and workbooks.
- Relevant professional certification in Logistics or supply chain management will be an added advantage
- Relevant years FMCG, E-Commerce or commercial experience
- Ability to negotiate and communicate in flawless English
- Demonstrated competency in data reporting and analysis
- Experience of managing OnDemand operations at scale
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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Job Features
Job Category | Logistics / Transportation/ Supply |