Graduate Contact Center Agent at a Leading Commercial Bank – Workforce Group

Full Time
Posted 2 years ago

Workforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria. Our headquarter is currently located at Plot 9, Gbagada Industrial Scheme, besides UPS, Gbagada-Oworonshoki Expressway, Lagos.

We are recruiting candidates for the position shown below.

Job Summary

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” and “tools “when handling different topics.
  • Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Research, identify and resolve customer complaints using applicable software
  • Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.

Requirements

  • HND/BSc. in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in other languages is an added advantage.
  • Must be a resident in Lagos.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Features

Deadline4th December, 2019.

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