Workforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria. Our headquarter is currently located at Plot 9, Gbagada Industrial Scheme, besides UPS, Gbagada-Oworonshoki Expressway, Lagos.
We are recruiting candidates for the position shown below.
- We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
- H/She will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” and “tools “when handling different topics.
- Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
- Research, identify and resolve customer complaints using applicable software
- Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.
- HND/BSc. in any discipline.
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in other languages is an added advantage.
- Must be a resident in Lagos.
How to Apply
Interested and qualified candidates should:
Click here to apply online
|Deadline||4th December, 2019.|