Job Title: Guest House Manager
Job Location: Kwara
Department: Registry
Required Referees: 3
Job Description
More broadly, the Guest House Manager is responsible for the following:
- Ensuring and providing flawless, upscale, professional and high class guest service experiences;
- Directly oversees all culinary activities;
- Analyzing customer feedbacks and providing strategic direction to continuously improve overall rating;
- Responding to guests needs and anticipating their unstated ones;
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in;
- Coordinate luggage collection and storage;
- Oversee check-in and check-out procedures, including reservations and financial transactions;
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints;
- Ensure special guests, like disabled, elderly, children and VIPs, receive personalized services;
Specializations Required
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- Fulltime 5years Prerequisite Experience + 3years Experience in Senior Management.
- Possession of relevant tertiary qualifications in any of the following disciplines: BSc or HND holder in Hospitality Management, Hotel and Catering, Tourism, or any other relevant field. Any additional degree is an added advantage.
Other Important Information:
- Proven work experience as a Guest Relations Manager, Hotel Manager or similar role;
- Understanding of all guest house & hotel management best practices and relevant laws;
- Hands-on experience with Hotel Management software (PMS);
- Proficiency in English; knowledge of other languages is a plus;
- Customer service drive without standing communication and active listening skills;
- Excellent problem-solving and multitasking skills;
- Leadership skills along with the ability to motivate a team into high performance;
- Ability to work flexible hours;
- Strong sense of ownership, responsibility and a professional presentation. Ability to work towards meeting lifelines prioritize tasks and achieve results promptly; · Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills;
Deadline: March 1, 2021
Job Features
Job Category | Hospitality / Food Services |