Job Title: Hausa Content Lead – Chatbots
Location: Maiduguri, Nigeria
Travel: Minimal within Nigeria
Reporting to: Community Engagement Officer
Contract length: 6 months
Hours: Part time (24 hours/week)
Contract type: National position
The Role
- The Content Lead will report to the Community Engagement Officer and will be responsible for supporting high-quality community engagement services in Nigeria. This includes innovative, creative and effective two-way communication with communities through chatbots (conversational messengers that connect TWB to people via mobile messaging apps).
- The incumbent will process and translate content and liaise with partners on content curation for the chatbot. In addition, they will deliver, and support colleagues in the delivery of written translations, transcriptions, audio recording, and other language services to humanitarian organizations, and contribute to research, training, and monitoring activities.
Responsibilities
Language services:
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- Produce high quality and timely translations, transcriptions and audio recordings in Hausa
- Support the Community Engagement Officer in planning, implementing and monitoring community engagement program activities
- Support the development and rollout of new community engagement technological tools and provide feedback as we develop tools further
- Under the guidance of the Community Engagement Officer, engage with partners in the editorial process to decide how chatbot conversations should be developed
- Working with the Community Engagement Officer, contribute to the weekly chatbot content meetings with partners, developing and translating messages from English to Hausa, editing the messaging based on community feedback and responding to community feedback
- Act as the focal point for receiving and incorporating feedback on the chatbot through the pilot testing and rollout phase and ensuring the content is responsive to community needs
- Contribute to the development of glossaries, guidance notes, language factsheets and field testing of terminology and community engagement content
- Assist with the development and rollout of new communication tools
Other:
- Support the Community Engagement Officer on administrative and logistical tasks related to program activities
- Work with the Community Engagement Officer to identify trends, gaps, opportunities and solutions for community engagement
- Participate in and support with monitoring, evaluation and research activities
- Contribute to regular internal reporting and donor reporting as required
- Liaise with the global chatbot team to share and learn from best practices and lessons learned in other country programs and to inform the design of Hausa-language conversation
- Maintain good professional relationships with TWB volunteers and partner agencies
- Contribute to a positive and innovative work environment within TWB
- Any other duties as assigned
- The role will evolve along with the overall program as projects develop to reflect the changing language needs of the affected population and humanitarian community in North East Nigeria.
Qualifications
Required:
- Graduate degree (in a field related to translation or humanitarian assistance) or professional translation or interpreting qualifications
- Mother tongue speaker of Hausa with excellent writing and speaking skills in Hausa and English.
- 3+ years experience in translation or interpretation between English and Hausa
- Computer and technology literate (including Microsoft Office, Google documents and sheets)
- Ability to quickly learn new digital systems
- Familiarity with social media and messaging platforms (WhatsApp, Telegram, etc.) and knowledge of popular social media accounts in the region
- Willingness to travel to insecure locations for work
APPLY NOW
Deadline: October 11, 2020
Job Features
Deadline | 11th October, 2020. |