Hausa Speaking Customer Care Agent at Kadick Integrated Limited


Full Time
Posted 2 days ago

Kadick Integrated Limited organisation that offers a strong consistent and reliable delivery service for fast moving consumer goods in Nigeria.Kadick Integrated Limited organisation that offers a strong consistent and reliable delivery service for fast moving consumer goods in Nigeria.

JOB TITLE: Hausa Speaking Customer Care Agent

JOB LOCATIONLagos

JOB DETAILS:

Duties and Responsibilities
The candidate should be able to:

  • Converse fluently with customers in Hausa language
  • Be responsible for the provision of superior customer service
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Respond promptly to customer enquiries
  • Ensure customer satisfaction and provide professional customer support
  • Give customers information about our services
  • Answer agent questions regarding best practices or difficult calls
  • Identify operational issues and suggesting possible improvements.

Skills and Qualifications

  • HND / BSC degree
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers – packages and applications
  • A minimum of 2 years experience working with customer service / support
  • Candidate must live within Ajah / Sangotedo / Abijo axis.

Other Essential skills include:

  • Multitasking skills – duties often managed simultaneously throughout the day; candidates must be able to prioritize tasks
  • Communications – excellent speaking and writing skills in English are required
  • Attention to detail – tasks are required to be carried out with very minimal errors
  • Collaboration skills – the ability to work well with people at various levels within the organization is a must
  • Listening skills – the incumbent is required to listen carefully to customers and provide service as required
  • Empathy -Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly
  • Patience – Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.

Salary
N720,000 annually.

HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Deadline: May 17, 2021

Job Features

Job CategoryCustomer Service

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