Head – Customer Experience Design is needed at Deloite Nigeria
JOB TITLE: Head, Customer Experience Design
LOCATION: Nigeria
Job Type: Full time
Job Description
- We are looking for a candidate, who will be responsible for creating, managing and executing the customer experience strategy of the organization.
- S/he will supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals including customer journey articulations across business areas.
Job Responsibilities
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- Develop and deploy the company’s customer experience strategy.
- Establish and roll-out the company’s customer experience maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
- Develop an efficient portfolio of customer experience insights and analytics that provide an integrated view of each customer experience for each segment of the Bank.
Requirements
- Minimum educational level – Bachelor’s Degree in Social Science or Humanities or HND with a Master’s Degree
- Minimum requisite experience – at least 10 years work experience in related field including at least 5 years at management level.
- Understanding of banking products and services.
- Ability to understand business objectives and align customer experience accordingly.
- Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management.
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Job Features
Deadline | Not Specified. |