Job Title: Head of Operations
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
- Ultimately, you’ll ensure our operations run smoothly and that people are productive.
Responsibilities
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- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Requirements
- B.Sc / BA in Business, Computer Science or other relevant field
- Proven 4 years experience as Head of Operations, Operations Director or similar leadership role
- Must possess sales/marketing background preferably in real estate.
- Familiarity with all business functions including finance, supply chain and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Must have a valid driver’s license
- Problem-solving aptitude
- Must posses certification on sales
Remuneration
Salary very Attractive
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Deadline: November 20, 2020
Job Features
Job Category | Administration/ Office/ Operations |