Jumia Nigeria is recruiting candidates for a Head of Seller Acquisition & Management.
JOB TITLE: Head of Seller Acquisition & Management
JOB LOCATION: Lagos
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JOB DETAILS:
- As Head of Seller Acquisition & management, you collaborate with the leadership team in setting the strategy and plan for Marketplace including assortment growth strategy, business development, operations and customer experience, and team.
- You will deliver against Vendor Acquisition and Selection goals with your team, closely monitor operational performance and escalate and course correct if needed.
In particular, you will:
- Analyze opportunities, develop and implement strategies to grow the Marketplace business through new channels and programs.
- Define the drivers of success for these channels, including selection, quality, customer satisfaction, partner health, traffic and operational success.
- Manage over 5000 existing vendors: select products, optimize assortment, monitor and optimize logistics, grow their businesses
- Set a business development strategy to acquire new vendors to enable further growth
- Work closely with the CCO and Category Managers to identify assortment opportunities and key trends (both to be filled by Marketplace)
- Functionally manage 4 sub departments, the department heads and their teams
- Vendor University: ensuring adequate vendor education and training
- Vendor Relationship Management: managing the communication to sellers, driving the performance of our seller base and ensuring the engagement of our base
- Outbound team: responsible for calling the sellers as per automatic tickets raised
- Acquisition: responsible for acquiring and managing our seller base
- Define business strategies and tactics to improve seller performance through the use of analytic tools, reporting, and knowledge bases.
- Generate value for marketplace sellers, evolving the tools, capabilities, and partnering with cross functional teams to drive technical product improvements.
- Drive seller adoption of new tools and capabilities to improve performance.
- Evolve operating plans for vendor support and triage to improve seller satisfaction and sales productivity
- Reporting to the CCO and also working closely with the CEO, COO & CFO.
Qualifications, Experience & Requirements
- MBA from a top tier business school preferred
- +8 years’ work experience in leading a business unit, major functional program, ideally with full P&L responsibility and commercial / business development focus
- Proven skills in creating forecasts, budget planning, target setting, detailed reporting
- Proven track record in business development at scale, covering project management and potentially also sales/account management
- General manager/owner mentality and an entrepreneurial drive
- Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively, and manage multiple priorities simultaneously
- Deep understanding of eCommerce/Marketplace
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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Job Features
Job Category | Executive / Management |
Deadline | Not Specified. |